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Shipping Policy for JC Entrep (Pty) Ltd

Effective Date: 19/01/2025

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Welcome to JC Entrep! This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased through our website. Please read it carefully to understand our shipping processes, including delivery areas, timeframes, and related policies.

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1. Delivery Area

 

JC Entrep currently provides shipping services exclusively within the Gauteng region of South Africa. We are committed to delivering your orders efficiently and ensuring they arrive in excellent condition.

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2. Shipping Timeframes

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  • Standard Delivery: Orders are processed within 1-2 business days of payment confirmation. Delivery typically occurs within 3-5 business days after processing, depending on the specific location within Gauteng.

  • Special Orders: For custom or bulk orders, additional processing time may be required. Customers will be notified of the estimated delivery timeframe upon order confirmation.

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3. Shipping Rates

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  • Flat Rate Shipping: A flat rate fee will be applied to all orders within the Gauteng area. This fee covers handling, packaging, and delivery services.

  • Free Shipping: Orders exceeding a specified amount may qualify for free shipping promotions, as advertised on our website.

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4. Order Tracking

 

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier’s website. This will allow you to monitor the status of your delivery in real-time.

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5. Delivery Policy

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  • Address Accuracy: It is the customer’s responsibility to provide an accurate and complete delivery address. JC Entrep is not responsible for delays or non-delivery due to incorrect or incomplete address information.

  • Delivery Attempts: Our courier partners will attempt to deliver your order to the provided address. If the delivery is unsuccessful, a notification will be left, and the customer may need to arrange a redelivery or pickup.

  • Receiving the Order: Upon delivery, we advise customers to inspect their packages for any visible damage before signing the delivery receipt. If any issues are noted, please contact us immediately at admin@jcentrep.co.za.

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6. Returns & Exchanges

 

For information regarding returns and exchanges, please refer to our Return Policy https://www.jcentrep.co.za/return-policy.

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7. Customer Support

 

For any questions or concerns about your order or our shipping policy, please contact our customer service team at:

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Thank you for choosing JC Entrep. We are dedicated to providing you with a seamless shopping experience and look forward to serving your needs in the Gauteng area.

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JC Entrep (Pty) Ltd
Unit 33, 1 Rooibok Road, Highbury, Meyerton, Gauteng, 1961, South Africa

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